IMPORTANT - PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCEPTING THESE AGREEMENTS. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE (AS SET OUT BELOW).

You accept to be bound by this contract by clicking on 'Submit' or 'I Agree' and/or by using the Facilities (as that term is hereinafter defined). After You (as that term is hereinafter defined) click on 'Submit' or 'I Agree' or when You use the Facilities, a legally binding agreement on these Terms and Conditions is concluded between, (a) You, the end user ('You') and (b) Playsmart ENT B.V. of Zuikertuinteweg, Z/N, Willemstad Curaçao, a company registered in Curaçao under company number 155275. Playsmart ENT B.V. is defined as ‘Company’, 'We', 'Us' or 'Our' as appropriate.

The Company is licensed and regulated under the laws of Curaçao, and is supervised by the Curaçao Gambling Authority (hereinafter the “CGA”), by virtue of license number 8048/JAZ, issued in the name of Antillephone. The Company operates on the basis of a sublicense granted by Antillephone in connection with the aforementioned license.

The contractual relationship is between you as a player (hereinafter “you” or the “player”) and the Company.

The Company is authorised to offer the following gaming verticals: Sports, Casino, Poker, Bingo. We provide certain of these facilities at fazino.com, and any other online or mobile platform provided by Us (each individual site being a 'Platform') on which You access Our betting, gaming and wagering facilities, including but not limited to the Gaming Facilities, as defined below using Your Account ('Facilities').

In the event that You have any complaints, claims or disputes with regard to any outcome regarding the Facilities or any other activity performed by Us, You should in the first instance contact Us in accordance with Section 22 below.

These Terms and Conditions together with the Privacy Policy and any other additional rules and terms published on the Platforms and/or notified to You by e-mail that specifically relate to and govern any particular event, game, software, promotion or tournament constitute a legally binding agreement between You and Us ('Agreements'). Upon notification of any change to the rules or terms of the Agreements, You shall have the option either accept the new terms on the next log in or to cease gaming and/or terminate Your Account in accordance with Section 18. You should read all of these documents carefully as each one forms part of the legally binding agreement between You and Us.

IF THESE AGREEMENTS ARE TRANSLATED INTO ANOTHER LANGUAGE, THE ENGLISH LANGUAGE VERSION WILL PREVAIL IN THE EVENT OF ANY CONFLICT BETWEEN THE TRANSLATION AND THE ENGLISH LANGUAGE VERSION.

Please note that these Terms and Conditions shall prevail in the event of any conflict between these Terms and Conditions and any of the game rules or other documents referred to in these Terms and Conditions.

By clicking on 'Submit' or 'I Agree' and accepting these Terms and Conditions, You are also acknowledging and accepting these Agreements. Access to and use of Our Facilities are governed by these Agreements. If You have any questions about these Agreements, We would encourage You to seek independent legal advice.

The Facilities and interactive features (including certain games) may vary according to the Platform You are using to access them from.

Your attention is drawn to Our Privacy Policy which describes how We deal with and protect Your personal information. By accepting these Terms and Conditions, You are also acknowledging and accepting the Privacy Policy.

GAMING FACILITIES

The gaming facilities are the facilities provided by Us via a Platform (together the 'Gaming Facilities).

If You are using or intending to use the Gaming Facilities, You must do so in accordance with Section 29 of these Terms and Conditions which applies specifically to the Gaming Facilities.

1. APPLICABILITY OF AGREEMENTS

By acknowledging that You have read these Agreements when You register to join and/or by clicking on the 'Submit' or 'I Agree' button when You install any of the software relating to the Facilities provided via the Platforms or when You register for Your Account, You agree to comply with these Agreements, and You acknowledge that Your failure to comply with these Agreements may result in disqualification, the closure of Your Account (hereafter as defined in Section 3 below), forfeiture of funds and/or legal action against You, as appropriate and as further specified in these Agreements. You acknowledge that if You accept these Agreements, We will start providing You with the benefit of the Facilities immediately. As a consequence of this, if You accept these Agreements when registering for Our Facilities, You will not later be able to cancel Your registration, although You can terminate Your Account in accordance with Section 18 below.

2. LEGALITY OF USE OF THE FACILITIES

2.1

Underage gambling is an offence. You may only use the Facilities if You are 18 years of age or over (or such other higher minimum legal age in Your jurisdiction) and it is legal for You to do so according to the laws that apply in Your jurisdiction. You confirm that You are not accessing Facilities from Australia, Austria, Armenia, Aruba, Bonaire, Bulgaria, Belarus, Belgium, Bosnia, Northern Macedonia, Italy, Ireland, Russia, Spain, Sweden, The United States, the United Kingdom, France, Saba, Singapore, Statia, St Maarten; Curaçao; Belize; Germany, Switzerland, the Netherlands, Poland, or any territory where it is not legal to participate in on-line gaming at the time of placing a bet or participating in a game. You further confirm that you are not accessing any lottery games from Portugal. We reserve the right to ask for relevant documents in accordance with our internal KYC procedures, including documents providing proof of age and residence from You, and Your Account may be suspended until satisfactory proof of the relevant details is provided. You understand and accept that We are unable to provide You with any legal advice or assurances and that it is Your sole responsibility to ensure that at all times You comply with the laws that govern You and that You have the complete legal right to use the Facilities. You acknowledge that underage gambling is not acceptable and We may refer any attempts to do so to the CGA who may refer the matter to local prosecution authorities. Without limitation to the above, access to Our Facilities may be restricted from certain territories. Any use of the Facilities is at Your sole option, discretion and risk. By using the Facilities, You acknowledge that You do not find the Facilities to be offensive, objectionable, unfair, or indecent in any way.

2.2

We may request copies of identity documents and proofs of address from You at any time and We reserve the right to void any transactions You make until We are able to verify Your identity details. If We are unable to satisfactorily verify Your identity within a reasonable time-period, where the period of time shall be determined by Us at Our sole discretion, We reserve the right to either suspend or close Your Account and we may withhold the account balance in Your Account until Our verification process is completed satisfactorily. If our verification process indicates that you have provided false information when registering Your Account or as part of our verification process we may immediately suspend or close Your Account and we may withhold the account balance in Your Account.

2.3

If, on completion of Our verification checks, You are shown to be underage, We reserve the right to void all transactions made whilst You were underage. We reserve the right to close any underage player’s Account. We reserve the right to inform the CGA accordingly.

2.4

We reserve the right to restrict access to Your account whilst we undergo our verification checks, during which time, subject to our legal and/or regulatory obligations, You may be restricted from withdrawing funds standing to the credit of your Account.

3. ACCOUNT/REGISTRATION

3.1

To use the Facilities, You will first need to register for an account with Us. You may access any of Our Facilities from Your Account (as defined below).

3.2

You can open an account with Us by choosing a unique account name or user ID (as applicable) and password and entering other information that We ask for upon Our registration form such as (but not limited to) Your first and last name, address, e-mail, gender, birth date and telephone number (an 'Account'). You represent and shall ensure that the details provided at registration or thereafter are accurate and kept up to date. We dont allow the use of virtual private networks and such use is a breach of our terms. You may be able to change some (but not all) of the details You provide at registration by editing Your Account preferences or contacting Us. Please see Our Privacy Policy for further details. Alternatively, You can contact Us for further information.

3.3

The currency of Your Account will be the currency chosen by you at the time of registration ('Account Currency').

3.4

There are no set-up charges for opening Your Account. We are not a bank and funds are not insured by any government agency. All payments to and from Your Account must be paid in the currencies available on the Facilities from time to time, will be converted into the Account Currency and shall not bear interest and You shall ensure that all payments into Your Account are from a payment source for which You are the named account holder. If You are making a deposit to or withdrawal from Your Account in a currency other than the Account Currency, such deposit and/or withdrawal will be made at the Exchange Rates offered by Us at the time of such deposit or withdrawal and may be subject to a conversion fee.

3.5

To play Real-Money Games or place a bet, You will be required to pay 'real money' funds into Your Account by any of the methods specified from time to time by Us. Such funds will be deposited into Your Account upon actual receipt of funds by Us and/or Our agents. Minimum and maximum limits may be applied to the payments into Your Account, depending upon Your history with Us, the method of deposit, and other factors as determined solely by Us. For further details of current deposit and withdrawal options and fees, please see our Payments FAQs. You may not make transfers from Your Account to fund another player's Account. You are prohibited from selling and/or transferring your Account.

3.6

You can request withdrawals from Your Account at any time provided all payments made have been received. We reserve the right to pay any requested withdrawal partly or in total via the same method of payment and in the same currency with which deposits were made.

3.7

To use certain Facilities You may first need to download and install software as provided on the relevant Platform.

3.8

We are unable to guarantee the continued availability of any particular payment method or currency. In the unlikely event that it becomes necessary for Us to stop supporting a particular currency and the Account Currency becomes unavailable, We reserve the right to require You to convert the Account Currency into a preferred available alternative at the Exchange Rates offered by Us at the time of conversion.

4. TRUE IDENTITY AND ONE ACCOUNT

The name on Your Account must match Your true and legal name and identity and the name on Your Account registration must match the name on the credit card(s) or other payment accounts used to deposit or receive monies into Your Account.

Without derogating from the aforementioned, should you use credit card(s) or other payment accounts which are not in Your true and legal name and identity to deposit or receive monies into Your Account, we will presume that you have received complete and sufficient consent from the rightful owner and/or the named person on such credit card(s) or other payment account(s). We shall not be obligated in any manner to examine such consent and shall bear no responsibility with respect to your representations under these Terms and Conditions.

To verify Your identity, We reserve the right to request satisfactory proof of identity (including but not limited to copies of a valid passport/identity card and/or any payment cards used) and satisfactory proof of address (including but not limited to a recent utility bill or bank statement) at any time. We may carry out additional verification procedures for cumulative deposits of USD1,000. The value of cumulative deposits is calculated on the basis of a rolling period of one hundred and eighty (180) days. Failure to supply any documentation requested may result in suspension or closure of Your Account and We may withhold the account balance in Your Account until You supply such documentation and our verification process is completed satisfactorily.

You may not hold more than one (1) Account in connection with Your use of the Platforms. If You have more than one (1) Account or Accounts in different names, then You must contact Us immediately to have Your Accounts managed so that You only have one (1) Account. We reserve the right to close Your Account(s) if You open multiple Accounts. Should We have reasonable grounds to believe that multiple Accounts have been opened with the intention to defraud the company, We reserve the right to cancel any transaction related to said fraud attempt. If You have lost Your Account name / User ID or password, please contact Us for a replacement.

5. NO GROUP EMPLOYEES, AFFILIATES OR PROHIBITED PERSONS

If You are (i) an officer, director, employee, consultant or agent of the Company or one of its direct or indirect subsidiaries, holding companies, or subsidiaries of its holding companies (the 'Group'); (ii) an officer, director, employee, consultant or agent of a supplier, vendor or affiliate marketeer of the Group; (iii) You are not permitted to register for an Account with Us or to use directly or indirectly any of the Facilities (each an 'Unauthorised Person'), other than in the course of Your employment as a Group employee. Similarly, relatives of Unauthorised Persons are not permitted to register with Us or to use directly or indirectly any of the Facilities. For these purposes, the term 'relative' shall include (but not be limited to) any of a spouse, partner, parent, child or sibling.

6. YOUR USE OF THE FACILITIES

6.1

In the interests of ensuring fairness, We may take any measures as we deem appropriate in order to create a fair and balanced game play environment.

6.2

Without prejudice to any of Your current and pending transactions involving Facilities, We reserve the right to suspend, modify, remove and/or add to any of the Facilities in Our sole discretion and to the extent permitted by law. We will not be liable for any such action.

6.3

We forbid the use of all unfair practices when using the Facilities. We do this to protect Our customers and the integrity of the Facilities. Please read Our Unfair Advantage Policy which is incorporated in these Agreements for further details and Our Anti-Cheating Policy at section 29.4. If any customer is found to be participating in any form of collusion or other activities that We consider to constitute cheating, his or her account may be permanently closed and any balance may be at risk of forfeiture or withholding as per section 17 of these Terms and Conditions.

6.4

We forbid the posting of any prohibited Third-Party Content (as that term is hereinafter defined) on Our Platforms.

6.5

We reserve the right to suspend Your use of certain of our Facilities, Platforms or any games on our Platforms from time to time.

6.6

No communications or information published on the Facilities is intended to constitute legal or tax advice and we accept no liability for any reliance on such content.

6.7

For the purpose of any reference to time in connection with your use of the Facilities, We use the timezone GMT unless otherwise specified.

6.8

Your use of the Facilities is for Your personal use only. You may not use the Facilities for any commercial purpose.

6.9

We take Responsible Gaming seriously. If (i) You have been diagnosed with a gaming disorder or (ii) You are undergoing treatment for a gaming disorder, You are not allowed to use our Facilities. If You feel You have lost or may lose control over Your gaming or gaming expenses or feel at risk of losing control, You must notify Us immediately. Please also see the Responsible Gaming function available under the ServiceClose section of Your Account.

7. COPYRIGHT AND TRADEMARKS

The terms Dublz, Monstabet, Playsmart, Fazino and any other marks used by the Group are the trademarks, service marks and/or trade names of the Group or one of its subsidiaries or associated companies or its licensors. Further, all other material used by Group, including but not limited to the software, images, pictures, graphics, photographs, animations, videos, music, audio, text (and any intellectual property rights in and to any of the same) is owned by the Group or one of its subsidiaries or associated group companies and/or licensors and is protected by copyright and/or other intellectual property rights. You obtain no rights in such copyright material or trade or service marks and must not use them without the Group's written permission.

8. ELECTRONIC FACILITIES PROVIDER

In order to use the Facilities, You will be required to send money to and may be required to receive money from Us. We may use third-party electronic payment processors and/or financial institutions ('ESPs') to process such financial transactions. You irrevocably authorise Us, as necessary, to instruct such ESPs to handle Account deposits and withdrawals from Your Account and You irrevocably agree that We may give such instructions on Your behalf in accordance with Your requests as submitted using the relevant feature on Our Platforms. You agree to be bound by the Terms and Conditions of use of each applicable ESP. In the event of conflict between these Agreements and the ESP's Terms and Conditions, these Agreements shall prevail.

9. BONUSES

We may from time to time offer You complimentary or bonus amounts to be credited by Us into Your Account ('Bonus(es)'). Such Bonuses may only be used in relation to such Facilities as may be specified when the Bonus is offered to You. Acceptance of any Bonus shall be in accordance with additional Terms and Conditions We may make available to You in respect of each such Bonus offering and, if none, then in accordance with the Standard Promotional Terms and Conditions and bonus release restrictions contained in the relevant offer. Offers may be used only ONCE unless otherwise specified. You are not entitled to withdraw any Bonus amounts and You may not remove any cash obtained via a Bonus from Your Account without first complying with the applicable terms including, without limitation, in respect of any qualifiers or restrictions. With regard to the Sports betting Facilities, in addition to any further applicable terms, You may only withdraw any funds obtained via a Bonus from Your Account when You have wagered a sum equivalent to 40 times the Bonus amount and 40 times the deposit amount that led to the Bonus amount. Only bets of USD5 and under are eligible under ALL bonus promotions.

10. WITHDRAWALS

10.1

Your account balance is the amount of real money paid into Your Account (by You or by Us), plus any winnings (including bonuses which have not met the applicable wagering restrictions) and/or minus any losses accrued from using the Facilities, less any rakes or entry or other fees, if applicable, and less any amounts previously withdrawn by You or amounts forfeited or reclaimed by Us due to any known or suspected fraud or due to deposits or other transactions rejected or cancelled by Your bank or any relevant third-party bank (whether as a result of insufficient funds, charge-backs or otherwise), any Inactive Account Fees (see Section 11 below) or any sums which are otherwise deductible or forfeited under these Agreements ('Account Balance').

10.2

Acceptance of a withdrawal request is subject to You having made and sufficiently wagered a real-money deposit or non-restricted bonus in Your Account, accrued winnings, any deposit method restrictions, bonus restrictions and/or Security Reviews (see Section 16 below) and any other terms of these Agreements. Withdrawals will be remitted only to the same account from which the funds paid into Your Account originated where the payment method permits the processing of withdrawals.

All amounts You withdraw are subject to the transaction limits and withdrawal methods that We notify You of before withdrawing. For further details of current deposit and withdrawal options and fees please see our Payments FAQs.

10.3

We may report and withhold any amount from Your winnings in order to comply with any applicable law. All taxes due in connection with any winnings awarded to You are Your sole liability. Account balances cannot be transferred, substituted or redeemed for any other prize. Payment of funds which You withdraw shall be made by wire, credit card and/or any other manner which We select in Our sole discretion, although We will try to accommodate Your preferences as indicated by You when You register. We may carry out additional verification procedures for cumulative deposits or withdrawals of USD1,000, or at our discretion. The value of cumulative deposits is calculated on the basis of a rolling period of one hundred and eighty (180) days.

10.4

Payments will be made as soon as reasonably possible (subject to up to 2 business days internal processing time), although there may be delays due to any Security Review (see Section 16 below) undertaken by Us and save where We hold any such payments in accordance with these Agreements. Transactions are checked to prevent money laundering and suspicious transactions will be reported to the relevant authorities.

10.5

We may, at our discretion, limit Your withdrawals to USD 5,000 per month.

11. INACTIVE ACCOUNT FEES AND ABANDONMENT OF ACCOUNTS

11.1

If You do not access Your Account by 'logging on' to Your Account using Your Account name / User ID and password and either (i) place a cash wager or bet via the Facilities, or (ii) enter a tournament with a cash entry fee via the Gaming Facilities, or (iii) play a raked hand via the Gaming Facilities, or (iv) make a deposit as applicable, for any consecutive period of 365 days, then after those 365 days (the 'Grace Period') Your Account (and any related account with any ESP) will be deemed 'Inactive'.

11.2

Once Your Account has been deemed Inactive We will be entitled to charge You an administrative fee (the 'Inactive Account Fee') of US$10. We may deduct an amount up to the Inactive Account Fee amount from Your Account Balance on the day that your Account is deemed to be Inactive and then every thirty (30) days thereafter. We will also remove any unused freeroll entry tournament monies from Your Account, including but not limited to occasions where the tournament for which the freeroll entry applies is no longer valid. If We continue to deem Your Account Inactive for a period of eighteen consecutive calendar months, in order to safeguard Your monies, We may withhold any remaining monies in Your Account and close Your Account. You may contact Us to reclaim any such withheld monies at any time.

We will stop deducting the Inactive Account Fee from Your Account Balance if Your Account is re-activated by entering a tournament or making a cash bet or wager, by playing a raked hand or by making a deposit or if your account is closed in accordance with section 18.1.

12. THIRD-PARTY CONTENT

12.1

Abusive or offensive language will not be tolerated on Our chat boards, or otherwise by You on the Platforms or with Group staff. In addition, You are not entitled to make untrue and/or malicious and/or damaging comments with regard to the Group's operation in any media or forum.

12.2

Any violation of this policy may result in removal of the Third-Party Content, a suspension of Your use of the Facilities and/or such other action as may be reasonably required by Us to ensure compliance.

12.3

We may, as part of the provision of the Facilities, provide chat boards, forums and other chat facilities that allow peer to peer communication with other customers and/or Us (the ‘Chat Facilities’).

12.3.1

The Chat Facilities are provided by Us to enhance our customer experience and may only be used in accordance with this clause 12.4.1 as follows:

12.3.1.1

you shall not make any statements or use the Chat Facilities in any way that is liable to that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity;

12.3.1.2

you shall not make any statements that damage a third party’s reputation or which are abusive, harassing or insulting to other users of the Facilities;

12.3.1.3

you shall not make any statements that advertise, promote or otherwise relate to the business of any third party;

12.3.1.4

you shall not make any statements about Us, the Facilities or any other entity forming part of our Group or that is otherwise related to US that are false and/or malicious;

12.3.1.5

you shall not post or transmit any defamatory, threatening, obscene, harmful or pornographic material or material which would violate or infringe in any way upon the rights of others (including intellectual property rights, rights or confidentiality, or rights of privacy) or cause distress or inconvenience or which do not comply with all relevant laws;

12.3.1.6

you shall not post or otherwise make available any material which you do not own without the express permission of the owner of the material;

12.3.1.7

you may not copy, download, reproduce, republish, broadcast, transmit in any manner whatsoever, any material using the Chat Facilities without the permission of a moderator. We reserve the right to edit or delete any messages left, including without limitation, any messages that contravene any rules.

12.3.1.8

using Chat Facilities for to collude with other customers, or any purpose that would result in a breach of these Terms of Use is strictly prohibited and may result in your Account being closed by Us.

12.3.2

We shall not be responsible for the misuse by third parties of any personally identifiable information that you may voluntarily or inadvertently share with other users using the Chat Facilities.

12.3.3

We shall be responsible for moderating the Chat Facilities and any records kept by us will be done so in accordance with these Terms of Use. If you breach any rules relating to the use of any Chat Facilities, We reserve the right to: (i) remove your access to any Chat Facilities; and (ii) close your account in accordance with these Terms of Use.

13. DISCLOSURE OF ACCOUNT NAME / USER ID AND PASSWORD

The Account name / User ID and password selected when You apply for membership should not be disclosed to any third party. You are solely responsible for the security of Your Account name / User ID and password.

You agree to keep Your Account name / User ID and password secret and confidential and not to allow anyone else to use it. Every person who identifies themselves by entering a correct Account name / User ID and password is assumed by Us to be the rightful Account holder and all transactions where the Account name / User ID and password have been entered correctly will be regarded as valid. In no event will We be liable for any loss You suffer as a result of any unauthorised use or misuse of Your log-in details. We shall not be required to maintain Account names / User IDs or passwords. If You have lost Your Account name / User ID, password or any log-in details, please contact Us for a replacement. If You misplace, forget, or lose Your Account name / User ID, password or other log-in details as a result of anything other than Our error, We shall not be liable to the extent permitted by law.

14. FRAUDULENT ACTIVITIES, PROHIBITED TRANSACTIONS AND FAILED DEPOSITS

We have a zero-tolerance policy towards inappropriate play and fraudulent activity. If, in Our sole determination, You are found to have cheated or attempted to defraud Us and/or the Group or any other user of any of the Facilities in any way, including but not limited to game manipulation or payment fraud, bonus abuse, betting on all possible outcomes of a game or event or if We suspect You of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transaction (including but not limited to money laundering) or if Your deposits failed to be honoured by Your bank for any reason, We reserve the right to suspend and/or close Your Account and recover bad debts using whichever method may lawfully be available to Us including, but not limited to, (i) debiting the amount owed by You from Your Account; and (ii) instructing third-party collections agencies to collect the debt. This may have a detrimental impact on Your credit rating and will require Us to share Your personal information (including Your identity) with appropriate agencies and to report any criminal or suspicious activities to the appropriate authorities.

We reserve the right to void and withhold any or all winnings made by any person or group of persons and to void and withhold any Player Points gained by any person or group of persons where We have reasonable grounds to believe that said person or group of persons is acting or has acted in liaison in an attempt to defraud or damage Us and/or the Group and/or the Facilities and/or the Platforms in any way.

If we have erroneously credited your account with any funds or bonus funds we are entitled to deduct these amounts from your account. If you have used or withdrawn these funds you will be liable to repay us for such use d or withdrawn amounts.

In the interests of data protection, security and avoidance of fraud We do not permit use of any communication channels included within the Facilities and/or the Platforms (including but not limited to dealer table chat boards) to offer or promote any offers, products and facilities (whether Yours or a third party's). You are expressly prohibited from posting information or contacting Our customers to offer or promote any offers, products or facilities.

15. ERRORS

You must inform Us as soon as You become aware of any errors with respect to Your Account or any calculations with respect to any bet or wager You have placed or any currency conversion. In the event of such error or any system failure or game error (a divergence from the normal functioning of the game logic for whatever reason) that results in an error in any odds calculation, charges, fees, rake, bonuses or payout, or any currency conversion as applicable, ('Error') We will seek to place all parties directly affected by such Error in the position they were in before the Error occurred. We reserve the right to declare null and void any wagers or bets that were the subject of such Error and to take any money from Your Account relating to the relevant bets or wagers, if there are insufficient funds in Your Account, We may demand that You pay Us the relevant outstanding amount relating to these bets or wagers. In all circumstances whereby We (in Our sole discretion) determine an Error has been used to gain an unfair advantage, We reserve the right to consider this activity to be subject to Section 17 (Forfeiture & Account Closure) of these Terms and Conditions.

16. SECURITY REVIEW

To maintain a high level of security and integrity in the system, We reserve the right to conduct a security review at any time to validate Your identity, age, the registration data provided by You, to verify Your use of the Facilities, including but not limited to Your compliance with these Agreements and the policies of the Group and Your financial transactions carried out via the Facilities for potential breach of these Agreements and of applicable law (a 'Security Review'). As such You authorise Us and Our agents to make any inquiries of You and for Us to use and disclose to any third party We consider necessary to validate the information You provide to Us or should provide to Us in accordance with these Agreements, including but not limited to, ordering a credit report and/or otherwise verifying the information against third-party databases. In addition, to facilitate these Security Reviews, You agree to provide such information or documentation as We, in Our unfettered discretion, may request.

17. FORFEITURE & ACCOUNT CLOSURE

17.1

WE RESERVE THE RIGHT, IN OUR UNFETTERED DISCRETION AND IN RELATION TO YOUR ACCOUNT, ANY RELATED ESP (as that term is defined at clause 8) ACCOUNT, ANY ACCOUNTS YOU MAY HAVE WITH OTHER SITES AND/OR CASINOS AND/OR FACILITIES OWNED OR OPERATED BY OR ON BEHALF OF THE GROUP AND, IN THE CASE OF YOUR USE OF THE GAMING FACILITIES, ANY FACILITIES THAT SHARE THE SHARED GAME/TABLE PLATFORM, TO TERMINATE THESE AGREEMENTS, WITHHOLD YOUR ACCOUNT BALANCE, SUSPEND YOUR ACCOUNT, AND RECOVER FROM SUCH ACCOUNT THE AMOUNT OF ANY AFFECTED PAY-OUTS, BONUSES AND WINNINGS IF:

17.1.1

You are in material breach of any of these Agreements;

17.1.2

We become aware that You have used or attempted to use the Facilities for the purposes of fraud, collusion (including in relation to charge-backs), bonus abuse, or unlawful or improper activity (including without limitation, any manipulation of the multi-currency facilities);

17.1.3

We become aware that You have played at any other online gaming site or facilities and are suspected of fraud, collusion (including in relation to charge-backs), bonus abuse, or unlawful or improper activity;

17.1.4

You have 'charged back' or denied any of the purchases or deposits that You made to Your Account;

or

17.1.5

You become bankrupt or are subject to analogous proceedings anywhere in the world.

18. TERMINATION & FACILITY CLOSURE

18.1

You are entitled to close your account with us any time and end these contracts with a notice period of seven (7) days by withdrawing all of your account balance and sending us written notification by e-mail. Once the notice period has ended, your account will be considered closed. During the notice period until the account is closed, you are fully responsible for any activities taking place via your account.

18.2

If you wish to temporarily close your account, please activate an indefinite Facility Closure for all Game Facility. For this reason, the handling fee for inactive accounts will also be charged for accounts which are temporarily closed via the function “Facility Closure”.

18.3

Without limitation to section 17, We are entitled to terminate these Agreements on seven (7) days notice (or attempted notice) to You at the e-mail address You have provided to Us. In the event of termination by Us, We shall give notice of the termination to You via e-mail and, other than where termination is pursuant to section 17, as soon as reasonably practicable refund the balance of Your Account. Where We have terminated pursuant to section 17, any payouts, bonuses and winnings in Your Account are non-refundable and deemed forfeited.

18.4

Termination of these Agreements will not affect any outstanding wagers or bets, PROVIDED that any outstanding wagers or bets are valid and are not in breach of these Agreements in any way.

18.5

The following Sections of these Terms and Conditions shall survive any termination of these Agreements by either party: 14, 17, 18, 19, 21, 22, 23, 24 and 25, along with any other Sections which are required for the purposes of interpretation.

19. COMPENSATION

YOU AGREE THAT YOU WILL ONLY USE THE FACILITIES IN ACCORDANCE WITH THE TERMS AND CONDITIONS SET OUT IN THE AGREEMENTS. YOU WILL COMPENSATE US IN FULL FOR ANY LOSSES OR COSTS (INCLUDING REASONABLE LEGAL FEES) WHICH WE (OR ANY MEMBER OF OUR GROUP) INCUR AND ARISE FROM ANY BREACH BY YOU OF THESE AGREEMENTS.

20. TIME-OUT AND SELF-EXCLUSION

20.1

You may be entitled to lodge requests for a temporary time-out, indefinite self-exclusion, and deposit limits by using the responsible gaming function available on Your Account, via the Account, My Details, Responsible Gaming section of Your Account or by contacting us. If you opt to use any of the cool off or self-exclusion tools in connection with Your Account, the Inactive Account Fee will not be deducted from Your Account. Upon indefinite self-exclusion the outpayment of the account balance (less any bonuses) in Your Account will be initiated, subject to the terms of this Agreement.

20.2

If You have elected indefinitely self-exclude from any of the Platforms provided by any Group company, You acknowledge and agree that You are not permitted to open or use an Account with any other Group company ('Additional Group Account') during the period You have selected.

20.3

In the event of a breach by You of 20.2 above, We and/or any Group company shall additionally be entitled (but not obliged) to suspend any funds You may deposit (or have previously deposited) in any Additional Group Account.

20.4

For the avoidance of doubt, in the event of a breach by You of 20.2 above, neither We nor any Group company shall be liable to refund to You any funds You may wager in any Additional Group Account during the period You have selected.

21. LIMITATIONS AND EXCLUSIONS

21.1

YOUR ACCESS TO THE PLATFORMS, DOWNLOAD OF ANY SOFTWARE RELATING TO THE FACILITIES FROM THE PLATFORMS AND USE OF THE FACILITES OR ANY INFORMATION WE MAY PROVIDE IN CONNECTION WITH YOUR USE OF THE FACILITIES IS AT YOUR SOLE OPTION, DISCRETION AND RISK.

21.2

TO THE EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR (i) ANY MALFUNCTIONS OF THE COMPUTER PROGRAMS RELATING TO THE FACILITIES WE MAKE AVAILABLE FROM THE PLATFORMS, (ii) ERRORS AS DESCRIBED IN SECTION 15, (iii) BUGS OR VIRUSES RESULTING IN LOST DATA, OR (iv) ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT, MOBILE PHONE OR MOBILE DEVICE, OR SOFTWARE.

21.3

FURTHERMORE, WE SHALL NOT BE LIABLE FOR ANY ATTEMPTS BY YOU TO USE THE FACILITIES BY METHODS, MEANS OR WAYS NOT INTENDED BY US. WE ARE NOT REQUIRED TO PROVIDE REDUNDANT OR BACK-UP NETWORKS AND/OR SYSTEMS.

21.4

WE WILL PROVIDE THE FACILITES WITH REASONABLE SKILL AND CARE AND SUBSTANTIALLY AS DESCRIBED IN THE AGREEMENTS. WE DO NOT MAKE ANY OTHER PROMISES OR WARRANTIES ABOUT THE FACILITES.

21.5

OUR MAXIMUM LIABILITY TO YOU OR ANY THIRD PARTY ARISING OUT OF THESE AGREEMENTS OR YOUR USE OF THE FACILITIES OR THE COMPUTER PROGRAMS RELATING TO THE FACILITIES WE MAKE AVAILABLE FROM THE PLATFORMS, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE LIMITED IN ANY TWELVE (12) MONTH PERIOD TO THE AMOUNT, IF ANY, YOU HAVE PAID FROM YOUR ACCOUNT IN BETS, RAKES AND/OR FEES, AS APPLICABLE, IN THE SAME TWELVE (12) MONTH PERIOD AND IN RELATION TO THE FACILITIES RELEVANT TO WHICH THE LIABILITY IN QUESTION HAS ARISEN.

21.6

THE GROUP (INCLUDING ITS OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) WILL NOT BE LIABLE TO YOU IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE FOR ANY INDIRECT LOSSES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, REPUTATION OR BUSINESS INTERRUPTION OR FOR ANY LOSSES WHICH ARE NOT CURRENTLY FORESEEABLE BY THE GROUP ARISING OUT OF THESE AGREEMENTS OR YOUR USE OF THE FACILITIES.

21.7

NOTHING IN THESE AGREEMENTS WILL OPERATE SO AS TO EXCLUDE ANY LIABILITY WE MAY HAVE IN RESPECT OF EITHER FRAUD, OR DEATH, OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.

21.8

IF ANY PART OF THE AGREEMENTS ARE DEEMED UNLAWFUL, VOID OR FOR ANY REASON UNENFORCEABLE, THEN THAT PART SHALL BE DEEMED TO BE SEVERABLE FROM THE REST OF THE AGREMENTS AND SHALL NOT AFFECT THE VALIDITY AND ENFORCEABILITY OF THE REMAINING PROVISIONS.

22. NOTICES/COMPLAINTS

If you have a complaint about the services we offer, you must send it to us as soon as possible after the initial incident to which the complaint relates, by contacting the customer service team first. Complaints cannot be raised on social media. You are responsible for providing complete summarized information about your complaint with all relevant details, including (but not limited to) details of the specific transaction, exact date, time and time zone, screenshot or video, copy of promotional materials received, etc.

If you are not satisfied with the decision of the customer service team regarding your complaint within the scope of the procedure envisaged in paragraph 21.1, you can send your complaint in writing to: complaints@fazino.com. Our notifications addressed to you will be sent to the email address you provided when registering your account (unless otherwise stated). You are responsible for notifying us of any changes to your email address through the 'Change Email Address' feature in our software and for regularly checking your email for emails from us.

(i) Within 72 hours of receiving your complaint (filed under the above procedure), we will send you an acknowledgment of receipt. The final opinion will be e-mailed to you within 8 weeks of receiving the complaint, unless you are able to handle the complaint process in a timely manner. In case you are required to provide additional information, this period will be suspended until you provide it. The procedure will then continue from the moment it was stopped.

(ii) The complaint handling procedure shall be terminated if your complaint remains unresolved for 8 weeks after receipt (taking into account any suspensions in the provision of information); if we are unable to make a decision or if we reach a final opinion in less than 8 weeks. We will then send you an email with a final answer to the question.

Any complaint should be made no later than 1 year after the action giving rise to the complaint. Any complaints made in connection with actions that took place more than 1 year prior to the complaint will not be treated and You waive any rights in connection with such complaint

23. DATA PROTECTION

23.1

We may share Your personal data with any of Our agents who may only use such data for strictly the same purposes as We shall specify and within the terms of these Agreements. We shall use Your personal data in accordance with the Privacy Policy. Where We enter into a partnership with a third party whereby they carry out certain functions for Us or We operate under the brand of a third party, We may share and/or transfer your Personal Information and any other data relating to your use of the Facility with such third party. By using the Facility and agreeing to these terms you hereby give your consent, for the purposes of all and any applicable data protection legislation and associated regulations, for Us to share and/or transfer this information and personal data to such third parties.

23.2

You should assume that all use of Our website, and e-mails, SMS and telephone calls between You and Us will be recorded. These recordings will be Our property and may be used as evidence in the event of any dispute or to improve customer services.

24. GOVERNING LAW

These Agreements shall be governed by and construed in accordance with the Laws of Curaçao. The parties agree that any dispute, controversy or claim arising out of or in connection with these Agreements, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the courts of Curaçao.

25. ASSIGNMENT

We reserve the right to transfer, assign, sublicense or pledge these Agreements, in whole or in part, to any person (but without Your consent) where You are notified of such assignment by e-mail and provided that any such assignment will be on the same terms or terms that are no less advantageous to You. You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under these Agreements.

26. THIRD-PARTY RIGHTS

26.1

Except insofar as these Agreements expressly provide that a third party may in their own right enforce a term of these Agreements, a person who is not a party to these Agreements has no right under local law or statute to rely upon or enforce any term of these Agreements but this does not affect any right or remedy of a third party which exists or is available other than under local law or statute.

26.2

For the avoidance of doubt, each member of the Group is an intended third-party beneficiary of these Agreements.

27. ENTIRE AGREEMENT, MODIFICATION AND AMENDMENTS

You fully understand and agree to be bound by these Agreements. We may amend them from time to time. It is Your sole responsibility to review these Agreements and any Notifications each time You play. These Agreements and the documents referred to herein represent the complete and final agreement between You and Us in relation to these agreements and supersede any and all prior agreements between You and Us.

28. GAMING FACILITIES

28.1

The following terms apply only to Your use of the Gaming Facilities. Please note that in the event of any conflict between this Section 28 and the remaining Sections of these Terms and Conditions, the remaining Sections of these Terms and Conditions shall prevail.

28.2 Play Money and Real Money Games

By registering for the Gaming Facilities You will be able to access (through the Software (as defined below)) both 'play money' games and tournaments ('Play Money Games' or 'Play for Free Games' respectively) and 'real money' games and tournaments ('Real Money Games' or 'Play for Real Money Games' respectively), via the Gaming Facilities. No purchase is necessary or required to play the Play Money Games, save in respect to any cost You may incur to access the Gaming Facilities, charged by Your Internet service provider or telecommunications provider, and You may play the Play Money Games without betting money. We reserve the right to suspend, modify, remove and/or add any Gaming Facilities in its sole discretion with immediate effect by notifying You by e-mail and, to the extent permitted by law, We will not be liable for any such action.

28.3 Rules and Procedures of the Gaming Facilities

You must use the Gaming Facilities in accordance with the generally accepted game rules set out in the Game Rules section, and the procedures relevant to the Gaming Facility. You are using specifically set out in the Games section of fazino.com online site, including but not limited to the Promotions section, Tournaments section, Game Instructions & Rules section, How to Play, Table Stakes, Tournaments, Tournament Rules, and any other page that specifically relates to and governs any particular event, game or tournament ('Rules').

28.4 Limits on Winnings

The maximum aggregate amount that You may win via the Gaming Facilities within any 24-hour period is USD2,000. The maximum aggregate amount that You may win via the Gaming Facilities within any 7-day period is USD10,000. This maximum shall apply independently of the number of bets placed or pending or the amount wagered or pending and acceptance of Your bet or wager by Us does not constitute an agreement to pay out if Your net win exceeds Our limit on winnings (above) and it is Your responsibility to be aware that You will not be paid out if Your net win exceeds this limit.

The maximum amount that You may be allowed to win via the Gaming Facilities on any single bet is USD 1,000.

28.5 Cheating

28.5.1 Anti-Cheating Policy

We are committed to preventing the use of unfair practices in the Gaming Facilities, including but not limited to player collusion, non-human players (bots), chip-dumping, scripting and other forms of inappropriate behaviour that provide players with an unfair advantage (Unfair Advantage Policy) over other players on the site. We are also committed to detecting and preventing the use of software programs which are designed to enable artificial intelligence to play on Our Platforms including, but not limited to, opponent-profiling, cheating software or anything else that We deem enables You to have an unfair advantage over other players not using such programs or systems ('AI Software'). You acknowledge that We will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player's computer) and You agree not to use any AI Software and/or any such programs. In the event that We suspect that a player has been involved in any practices outlined in this Clause 28.5 or any other practices which We deem to be unfair or fraudulent, We reserve a right, in Our sole discretion, to block their account and permanently withhold available funds from within such accounts. No player shall have the right to require Us to take any other steps against players suspected of collusion, cheating, scripting or any other form of unfair or fraudulent behaviour. If a player has been cheated on by another player when using the Facilities, We shall only refund the amounts lost by the player as a result of being cheated in the event that We can locate the cheating account and access the funds in question. In the event that more than one player is affected by the cheating account and We can allocate that cheating account, then the remaining funds in the cheating account will be distributed on a pro-rata basis in accordance with the loss of each affected player.

28.5.2 Collusion and Cheating

Collusion occurs when two or more players attempt to gain an unfair advantage by sharing knowledge of their cards or other information. Any player who in our reasonable opinion colludes or attempts to collude with any other player while using the Facilities may be permanently banned from using the Facilities or the software, their account may be terminated immediately and We shall be entitled to retain all monies in such player's account. If You suspect that any player is colluding with another or cheating, please Contact Us.

28.5.3 Automatic Players (Bots)

The use of artificial intelligence which plays without human intervention or reduces the requirement of a human playing including, without limitation, “robots”, is strictly forbidden in connection with Our Facilities. All actions taken in relation to the Facilities by a player must be executed personally by players through the user interface accessible by use of the Facilities. If You suspect that any player is using any kind of artificial intelligence, please Contact Us.

28.5.4 Chip-Dumping

Chip dumping occurs when any player intentionally loses a hand in order to deliberately transfer his chips to another player. Any player who we reasonably suspect of participating or attempting to participate in chip-dumping with any other player, while using the Facilities may be permanently banned from using the Facilities and their account may be terminated immediately. If You suspect that any player is participating in chip dumping, please Contact Us.

28.6 Software

You may install and use the software We make available from the Platforms used to provide the Gaming Facilities (the 'Software') on a hard disk or other storage device and make back-up copies of the Software, provided that such use and back-up copying is only for Your own personal use in using the Gaming Facilities in accordance with these Agreements, and further, that such installation and use is made through a computer or other device of which You are the primary user. The Software's structure, organisation and code are the valuable trade secrets of the Group and/or its associated companies and/or its licensors. You obtain no rights to the Software except to use it in accordance with these Agreements. Save as expressly permitted by law, You are strictly prohibited from, and agree not to modify, adapt, translate, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Software or any part of it or to create, publish or distribute derivative works from the Software. You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited by any applicable laws, restrictions or regulations.

28.7 Shared Games, Table and Database Platform

We reserve the right, but are not obliged, to run and utilise a shared table, server and database platform or system ('Shared Game/Table Platform') which enables Gaming Facilities users to play with players coming into the games, tables and tournaments from other websites and brands operating on the same Shared Game/Table Platform. If a Shared Game/Table Platform is used, You agree that You may be pooled into these common game/tables, at Our sole discretion, and that to the extent that You breach the Terms and Conditions of one site or brand that operates on the Shared Game/Table Platform, We may have You blocked, in part or full, from the entire system so that You may not play through any site or brand using or on the Shared Game/Table Platform. Without limitation to the restriction on having multiple Accounts with Us (please see Section 4), We may require that You only have one Account on the Shared Game/Table Platform if the same is used.

28.8 Play Money and Real Money Account Funding

'Play money' funds (which includes the FUZZY coin) have no value and are kept separate from 'real money' funds. They are not transferable to a third party nor are they transferable to a 'real money' account nor are they redeemable for any currency. We do not promise to accurately record the number of FUZZY held by You, and Your FUZZY or play money chips may be lost at any time. Further, We reserve the right to set a maximum chip limit for play money Accounts. FUZZY are exchangeable in the “shop” for free bets, as determined unilaterally by us. Such facility is provided at Our total discretion. We reserve the right to change or restrict the ability to exchange FUZZY for free bets, and/ or change the exchange rate of FUZZY for free bets.

28.9 Settlement of In-Game Disputes

You fully accept and agree that random number generator ('RNG') software will determine the shuffling and dealing of cards and other randomly generated events required in the Gaming Facilities. If there is a discrepancy between the result showing on the Software (as installed and operated on Your hardware) and Our server, the result showing on Our server shall govern the result. Moreover, You understand and agree that (without prejudice to Your other rights and remedies) Our records shall be the final authority in determining the terms of Your use of the Gaming Facilities, the activity resulting therefrom and the circumstances in which such activity occurred.

28.10 KYC

We reserve the right to perform “know your customer” checks on You (i) to confirm that You are acting in accordance with our terms and conditions, or (ii) on the basis of our risk parameters (which can, among other things, be based on the number of deposits made by You, the amount of a single deposit made by You or Your cumulative deposits, the number of withdrawals made by You or the amount of a single Withdrawal or cumulative Withdrawals made by You). During such time as we are completing these “know your customer” checks, Your account will be blocked, until such time as our “know your customer” checks have been completed to our satisfaction. As part of these “know your customer” checks, we may ask you to provide us with relevant documents, including (but not limited to) a photograph of yourself, identification documentation, proof of your habitual residence, proof of your income and/ or wealth and the source thereof.

28.11 Real Money Game and Tournament Currency

Where a Real Money Game or tournament is only available in a currency which is different from the Account Currency, You may in some cases be given the option to buy in to the same in the currency of the relevant game/tournament. Such buy-in (together with any winnings) will be subject to the terms and Exchange Rates offered by Us at the relevant time. Please refer to our Frequently Asked Questions for further details. In all other cases You will only be permitted to place bets and wagers in the Account currency.

PLEASE PRINT THESE TERMS AND CONDITIONS AND STORE FOR YOUR FUTURE REFERENCE. IN ADDITION, WE SUGGEST THAT YOU PRINT AND STORE ALL TRANSACTION RECEIPTS AND GAME RULES AS APPLICABLE TO YOUR ACTIVITIES.

29. GENERAL PROMOTIONAL TERMS

29.1 Introduction

The terms contained in this section 29 (General Promotional Terms) apply to all promotional offers available through Our Platforms (each a Promotion) and, together with any applicable specific promotional terms, which may also be referred to as "Key Terms", set out on the individual web landing page for the relevant Promotion (Specific Promotional Terms) and Our Terms and Conditions of Use and Privacy Policy (collectively, the Rules), form a legal agreement between You and Us and can only be amended with Our consent. By participating in any Promotion, You are indicating You accept and agree to be bound by the Rules.

You should check these Standard Promotional Terms and any applicable Specific Promotional Terms before participating in any Promotion.

In the event of any conflict or inconsistency between these Standard Promotional Terms, any applicable Specific Promotional Terms and the Terms and Conditions of Use, the Specific Promotional Terms shall prevail, followed by these Standard Promotional Terms, but only to the extent necessary to resolve such conflict or inconsistency.

29.2 Promotions and Promotion Periods

We may, from time-to-time, run Promotions and these may take the form of bonus offers (whether real-money bonuses or some other form of incentive), free bets or spins, prize draws, competitions, contests, leagues, tournaments or other form of Promotion, or a combination of any of these. The particular form of Promotion will be described, and full details set out, in the communications (such as e-mails, computer pop-ups and letters) We issue to tell You about each Promotion (each a Promotion Communication) and/or on the individual web landing page for the relevant Promotion.

For the purposes of all Promotions, the promoter is the entity You have contracted with under the Terms and Conditions of Use ("We", "Us" and "Our").

The period of time during which each Promotion will run (Promotion Period) will be specified in the applicable Specific Promotional Terms. Each Promotion will automatically close at the end of the relevant Promotion Period, at which point no further participation in that Promotion will be possible. Where no Promotion Period is specified, the relevant Promotion will end when it is discontinued on the Platform.

Promotion Communications

Unless otherwise indicated in the Promotion Communication, participation in each Promotion is open to players from any of Our Platforms but is limited to one per person, family, household, address, or organisation to whom We send the Promotion Communication. We reserve the right to restrict participation in certain Promotions to players who fulfil specific selection criteria. Where a Promotion Communication permits multiple participants, We reserve the right, in Our sole discretion, to limit the number of participants.

Unless otherwise indicated in the Promotion Communication, it is intended for the addressed recipient or category of recipient only and cannot be transferred. If You are not the intended recipient or within the intended category of recipient then the offer is null and void.

Eligibility to participate in Promotions

To be eligible to participate in any Promotion, You must:

be eighteen (18) years of age or older, or the legal age of majority in Your home country, state or province;
be legally entitled to use Our services in accordance with Our Terms and Conditions of Use;
if the Promotion is specifically intended for players who are residents of and/or located in a particular country as stated in the applicable Specific Promotional Terms, be a resident of and/or located in that country;
unless the applicable Specific Promotional Terms indicate that a "no purchase necessary" route is available and subject to section 5.2 below, have successfully completed registration on the Platform for the relevant service and opened a real money player account (Account) in accordance with Our Terms and Conditions of Use;
satisfy any other eligibility criteria set out in the relevant sections of these Standard Promotional Terms in respect of certain general categories of Promotion and in the applicable Specific Promotional Terms; and
not be an Unauthorised Person (as defined in section 29.6, below);
(a Qualifying Player).

To be eligible to participate in any Promotion which is stated to be intended for new players or which is described as a "new player" or "sign up" offer (or similar), You must not previously have opened and made a deposit into an Account on any of Our Services. Such Promotions may not be used in conjunction with any other Promotion.

The identity of each participant in a Promotion will be determined from all or any combination of the following: name, address, email address, credit/charge/debit card number, IP address and other forms of identification which may be required. We reserve the right to request further information from You if You wish to participate in certain Promotions.

Membership of VIP Programme

We may offer, withdraw, revoke and/or amend the terms of any membership of Our VIP programme at any time by notifying You by e-mail. For the avoidance of doubt, membership of Our VIP programme is at Our sole discretion and Your status as a member of Our VIP programme may be altered by Us at any time.

Participation in Promotions

Participation in any Promotion is voluntary.

To participate in a Promotion, You should follow the instructions set out in the relevant Promotion Communication, on the individual web landing page for that Promotion and, where appropriate, the applicable Specific Promotional Terms. Where the Promotion Communication or landing page indicates that no purchase is necessary to participate in the Promotion, You may participate by sending an email to the address there specified.

Unless otherwise indicated in the applicable Specific Promotional Terms, entry into each Promotion may be used only once.

Excluded and disqualified players

Officers, directors, employees, consultants or agents of the Company or any of its subsidiaries, parent or associated companies, or any of its or their respective suppliers or vendors (including advertising, printing and publicity agencies) or any officers, directors, employees, consultants or agents of any entity connected with any Promotion, or relatives of any of the foregoing persons, "relative" shall include, but not be limited to, a spouse, partner, child or sibling and any person residing in the same household as any of the foregoing persons.

Residents of any jurisdictions where it is illegal to participate in promotions and/or to win cash prizes (collectively, Unauthorized Persons) are not permitted to participate in any Promotion.

If a non-Qualifying Player participates in any Promotion, We reserve the right, without prejudice to any other rights under the Rules, to seek the return of any bonus, payment, award or other prize, including from that player's Account.

We reserve the right, at Our sole discretion, to disqualify any player who cheats or who tampers or attempts to tamper with the entry process for, or the operation of, any Promotion, or whose conduct is in breach of the Rules, contrary to the spirit of the Rules or the intention of the relevant Promotion, or might, in Our reasonable opinion, bring Us, any of Our Group companies or any of Our or their respective brands into disrepute.

Qualifying Deposits

Unless the applicable Specific Promotional Terms indicate that a "no purchase necessary" route is available (or such other dispensation is available), participation in any Promotion is subject to You having made the required minimum deposit as may be required from time-to-time into Your Account, once opened, (Qualifying Deposit) unless the Specific Promotional Terms specify that a different Qualifying Deposit amount is required.

Release and withdrawal restrictions

In relation to some Promotions, certain release requirements or, where appropriate, withdrawal restrictions must be satisfied, in addition to the general eligibility criteria set out in these Standard Promotional Terms, before a bonus may be used, played with or, where appropriate, withdrawn, or as a condition of being eligible for a prize or to compete in a competition, contest, league or tournament. Any such additional restrictions or requirements will be contained or referenced in the applicable Specific Promotional Terms. You may only withdraw any funds from Your Account obtained via a Bonus on our Sports Service when You have met the wagering restrictions associated with that Bonus offer.

In the event that You withdraw funds in respect of which You have received, or are eligible to receive a Bonus, without having met any applicable release requirements, cash out restrictions or general eligibility criteria, You shall forfeit the entire sum of the Bonus and any winnings resulting from this Bonus and We shall be entitled to deduct this from Your Account.

Where it is a requirement of any Promotion that a certain number of games, hands or wagers be played or placed, then unless otherwise indicated in the applicable Specific Promotional Terms, games, hands or wagers played or placed at tournament tables (unless the Promotion is a tournament) or at play money tables will not be counted.

Where it is a requirement of any Promotion that a certain number of FUZZY be accrued, then unless otherwise indicated in the applicable Specific Promotional Terms, the reference to "fuzzy" means FUZZY accrued during the relevant Promotion Period only. Unless otherwise indicated in the applicable Specific Promotional Terms, FUZZY accrued through "topping" or which have been redeemed or used in any way outside of the relevant Promotion will not be counted towards such requirement and once Points have been redeemed in connection with a Promotion they may not then be reclaimed.

Where it is a requirement of any Promotion that wagers be placed, then unless otherwise indicated in the applicable Specific Promotional Terms, bets placed in any game of (i) roulette on the winning number being red, black, odd, even, between the number range 1 - 18, or between the number range 19 - 36; (ii) single deck blackjack (iii) Bonus Pairs Blackjack; (iv) Triple Card Poker; (v) Texas Hold'em Bonus Poker; (vi) Final Score World Cup; and (vii) Tens or Better will not be counted as valid wagers for the purposes of meeting the cash out or wagering restrictions of any Promotion.

Payment of bonuses

Unless otherwise indicated in the applicable Specific Promotional Terms, all real money bonuses will be paid into the Accounts of Qualifying Players within seven (7) days of entry into the relevant Promotion.

Your use of any real money bonuses is subject to Our review for irregular playing patterns. To ensure fair gaming and the proper use of bonuses, We consider low margin betting, equal betting, zero risk bets or hedge betting to be irregular gaming when deployed to exploit bonuses. Further examples of irregular playing patterns also include, but are not limited to: (i) placing single or multiple bets of a value of fifty percent or more of the bonus on any single game , individual hand, or round, building a balance and significantly changing play patterns (bet size, game types, bet structures etc) in order to meet the bonus release requirement; (ii) placing large bets which result in a substantial gain followed by a drop in bet size equal to or more than seventy five percent of the previous average bet size until the bonus release requirements have been met; (iii) if We have good grounds to suspect that you have sought only to exploit a bonus offered by Us in good faith to enhance your entertainment (for example, on acceptance of a bonus, the minimum wagering requirement is met and funds are subsequently withdrawn). In the event that We deem that an irregular playing pattern has taken place, We reserve the right to prevent you from cashing out Account funds and/or withhold any of Your winnings derived from Your use of the bonus.

In the event that more than one real money bonus or any excess payment is accidentally paid to a Qualifying Player, We reserve the right, without prejudice to any other rights under the Rules, to seek the return of the amount of any additional real money bonus or payment from that player's Account.

In line with our zero-tolerance policy towards bonus abuse outlined above, a maximum bet of USD 5 per round, or USD 0.5 per bet line will be applied to bonus funds and the triggering deposits relating to them. Any players found to be abusing our maximum bet limits will forfeit their bonus in its entirety, including any remaining bonus funds and any winnings generated from it.

Prizes

Qualifying Players who win a prize as the result of any Promotion consisting of a draw, competition, contest, league or tournament (each, respectively, a Winner and a Prize) must accept the relevant Prize "as is" and there is no right to a cash alternative unless We, in Our sole discretion, elect to offer such a cash alternative (which may be less than the full value of the Prize). We reserve the right, at any time, to substitute any Prize with one or more prizes (other than a cash alternative) of substantially equivalent value. We may do this, in particular, if it is impractical or unduly costly to deliver a particular Prize to the Winner's geographical location.

Prizes will be drawn at random and, provided all players must be Qualifying Players, no favouritism will be shown in terms of gender, age, geographic location, length of time as a Qualifying Player, which of Our gaming channels or Platforms a Qualifying Player has used, or any other factor.

All Prizes will be drawn by the time or within the timeframe specified in the applicable Specific Promotional Terms and, unless otherwise indicated there, a cash Prize will be paid into the Account of the Winner. Where We arrange for a non-cash Prize to be delivered to You, the delivery may need to be signed for, but in all cases We reserve the right to require that a particular Prize is made available for collection only, including without limitation if such Prize is impractical or unduly costly to deliver. In the case of a non-cash Prize, We will make all reasonable attempts to contact the Winner using his/her Account contact details, but if We have not been able to make contact with the Winner within 30 days of the Prize being won, We reserve the right to draw another Winner in place of the original Winner or to forfeit the Prize altogether without liability to the Winner.

We reserve the right not to award a Prize or to seek the return of any Prize awarded in the event that the Winner is not entitled to receive such Prize in accordance with applicable law (provided always that the Winner is solely responsible for ensuring that s/he is entitled to receive any Prize) or if We have cause to disqualify the Winner in accordance our terms and conditions.

If You are competing in a contest, league or tournament and are unable, for any reason whatsoever, or choose not to progress to the next round after qualifying to do so, You will forfeit Your place and will not be eligible to receive any Prize to be awarded for the next or any subsequent round or the final Prize.

Any entitlement to receive a Prize is non-transferable.

The Winner is solely responsible for the payment of any applicable tax in relation to the relevant Prize and for any costs associated with the Prize or its use, including without limitation the cost of complying with any requirements of applicable local law. Examples of such associated costs include, but are not limited to, if the Prize consists of a motor vehicle, in relation to vehicle registration, motor insurance and driving licence or, if the Prize consists of foreign travel, in relation to passport, visa and travel insurance requirements or, in relation to Prizes that are location-specific (for example, an event, activity or holiday), the cost of travel to and from the relevant location (unless the Prize is expressed to include travel or consists of a flight, train journey or sea voyage, in which case the Winner is responsible for travel to and from the point of embarkation).

Where a Prize consists of an event, activity, holiday or the performance of a service, the Winner is solely responsible for complying with any booking or other conditions or instructions of the relevant third party provider or organiser and must be able to comply with any restrictions as to dates and times in relation to the Prize (which may not be re-scheduled) and any other eligibility restrictions imposed by the relevant third party provider or organiser. The contract in relation to any such event, activity, holiday or service will be directly between the Winner and the relevant third party provider or organiser and We will not be a party to that contract or have any liability in relation to its performance or non-performance, which shall be the sole responsibility of the relevant third party provider or organiser. We will not provide any form of insurance, including without limitation any public liability or cancellation insurance, in respect of any Prize consisting of an event, activity, holiday or service.

Where, in relation to any Prize, We make use of any third party name or trade mark, these are proprietary to the relevant third party. No licence, affiliation, sponsorship or endorsement is claimed or should be inferred from the use of these names or trade marks or the use of any photograph of a Prize. Any photograph used to promote a Prize is for illustrative purposes only and the actual Prize may differ from the item shown in the photograph, including without limitation as to make, model, specification, colour, finish, packaging and other features.

Our offering of a particular Prize implies no affiliation on Our part with or sponsorship or endorsement of the relevant third party manufacturer, supplier, provider or organiser.

The Winner is solely responsible for all use made of the Prize. Except as expressly provided in these Standard Promotional Terms, no representations, warranties, conditions or other terms are made, given or accepted by Us and no other terms shall apply, as between Us and any person, in relation to any Prize, including without limitation any terms as to suitability, reliability, satisfactory quality or fitness for purpose, or any other implied terms, all of which We exclude to the maximum extent permitted by law.

Prize Draws

In respect of any prize draw, Winners will be drawn at random from all entries correctly submitted (the details of the process used are set out in below (the "Draw Process")) and, provided all players are Qualifying Players, no favouritism will be shown in terms of gender, age, geographic location, length of time as a Qualifying Player, which of Our gaming channels or Platforms a Qualifying Player has used, or any other factor.

The Draw Process is as follows:

Each entry validly submitted by every Qualifying Player into a prize draw will be randomly sorted in a Microsoft Excel spreadsheet and allocated a random unique ticket number, starting from number 1 up to the total number of entries for the prize draw in question (each a "Unique ID");
The random number generator function in Microsoft Excel shall be used to determine the winning Unique ID numbers corresponding to the number of Winners to be drawn for the prize draw in question.
The "Prize Draw Adjudicator" shall mean Our Head of Promotions or such other responsible person that they may direct;
The prize draw will take place in Our offices by the Prize Draw Adjudicator and will be witnessed by a member of Our legal department.

Casino Freebets

Casino FreeBets may be offered from time to time to certain Qualifying Players in the form of a bonus or reward in FUZZY. Casino Freebets comprise of a number of spins for a certain stake on certain “slot” games for free. The precise number of Casino Freebets granted shall be at Our absolute discretion and shall be subject to the terms set out in below.

Casino Freebets may be offered/issued to Qualifying Players in any of the following circumstances:

where a new Qualifying Player signs up with an offer which includes Casino Freebets;
where a Qualifying Player participates in a Promotion whereby Casino Freebets are issued upon a successful deposit;
as part of a Promotional campaign, including as a result of exchanging FUZZY; or
at Our absolute discretion.

The precise terms of claiming any Casino Freebets shall be specified in the relevant Specific Promotional Terms. In the absence of any Specific Promotional Terms to the contrary, the following terms shall apply to the Casino Freespins:

Casino Freebets shall be granted to Qualifying Players pursuant to an exchange of FUZZY in the “Promo” section of the Platform;
alternatively, Casino Freebets may be offered to Qualifying Players by specifying a time frame within which the Qualifying Player needs to claim the Casino Freebets, otherwise the offer will expire;
once issued, Casino Freebets will have a validity period by which the Qualifying player needs to use their Casino Freespins otherwise they will automatically expire;
upon expiry of the Casino Freebets, if You have any Casino Freespins remaining, We reserve the right to claim back any winnings and any outstanding Casino Freebets; and
Casino Freebets may only be used on specific slot games from time to time.

The maximum amount that can be won and withdrawn from Casino Freebets that have not been redeemed following a qualifying deposit is USD 65 in any given calendar month

Publicity and intellectual property

By participating in any Promotion in which You win a Prize or which takes the form of a contest, league or tournament in which You successfully progress to a second or subsequent round, You agree to co-operate in all advertising, marketing and publicity material and activities We may, at Our expense, produce or arrange. You also agree if requested (a) to wear any branded clothing or attire We may provide; and (b) to sign, if requested, an irrevocable release form allowing Us, without any compensation being payable, to use Your name, photograph, likeness, details of the country and/or city where You live, any comments made by or attributed to You, and to incorporate any such information and any audio/visual recording or broadcast for such promotional purposes, in any media, throughout the world.

Where You participate in any event which We host or arrange in connection with a Promotion, You agree not to make use of any third party branding or advertising for any organisation which We consider to be Our competitor, including without limitation any branding or advertising for any other gaming company, and You agree not to conduct yourself in a manner that might, in Our reasonable opinion, bring us, any of Our affiliates or any of Our or their respective brands into disrepute. In the event of any breach of this requirement, We reserve the right not to award a Prize or to seek the return of any Prize awarded.

With respect to any submission or entry You make in the course of participating in any Promotion, You warrant that the relevant material will be all Your own original work and will not infringe on the intellectual property rights or other rights of any person. You agree to assign all rights (including intellectual property rights) in such material (and if moral rights exist, agree to waive such rights) and agree to execute all documents and to do any other things reasonably necessary to assure Our title to such material and to allow Us fully to use and exploit such material.

Currency exchange

Where a sum of money is mentioned in any communication or advertising or other marketing material for any Promotion (Promotional Amount), and there is a requirement for such Promotional Amount to be converted from the advertised currency into Your Account currency, then this will be subject to the exchange rates offered by Us at the time of conversion. You acknowledge and accept that foreign currency exchange rates can be subject to rapid change and that We therefore cannot be responsible for any changes in the exchange rate between the time of Your being offered to participate in the Promotion and the time of conversion.

Our liability

Except that We do not exclude or limit Our liability for personal injury or death caused by Our negligence or for fraudulent misrepresentation or any other liability that may not, by law, be limited or excluded, We accept no liability in relation to Your participation (or inability to participate) in any Promotion, including without limitation any use made by You of (or inability to use) any Prize, to the maximum extent permitted by law.

If any Promotion cannot be executed as planned, including due to any technical problems or circumstances beyond Our control, We shall incur no liability and no bonus, payment or prize of any kind will be awarded.

We may place restrictions on your account, including deposit restrictions, in order to comply with our legal and regulatory obligations. We will not be responsible should these restrictions affect your ability to complete the requirements of any Promotion and/or to release any bonus, benefits or prizes.

Alteration and termination of Promotions; modification of the Rules

We reserve the right to alter, discontinue or terminate any Promotion, or any aspect of it, at any time, with or without notice, for any reason whatsoever, including without limitation if there has been any printing, production, distribution or other error in any Promotion Communication or on the Platform, or where there has been any error in the preparation for or conduct of any Promotion affecting the result of the Promotion or the number of participants or the value of claims.

The Rules may be modified by Us at any time by posting the modified terms on the relevant page(s) of the Platform. We recommend You revisit these Standard Promotional Terms regularly. By Your continued participation in the Promotion, You accept any such modified terms

General

You may not assign or transfer any or all of Your rights or obligations under the Rules.

No third party shall have a right to enforce the Rules against Us.

Failure by Us to enforce a right under the Rules does not result in waiver of such right.

If any part of the Rules is found to be unenforceable as a matter of law, all other parts of the Rules shall be unaffected and shall remain in force.

Our determination and decision on all matters will be final and no correspondence will be entered into. Any dispute or situation not covered by the Rules will be resolved by Our management in a manner it deems to be the fairest to all concerned and, subject to the following section, that decision shall be final and binding on all players.

You and We agree that the laws of Curaçao apply to the Rules and that any dispute between You and Us arising out of or in connection with the Rules or any Promotion will only be dealt with by the courts of Curaçao.

If these General Promotional Terms or any applicable Specific Promotional Terms are translated into a language other than English, then the English version shall prevail where there is any inconsistency.

29.3 DEPOSIT BONUS TERMS

The promoter of this promotion is the Company.

The deposit bonus will be valid from 14:00 (GMT) on 7 July 2022 to 23:59 (GMT) on 31 August 2024 (the "Promotional Period"). By taking part in this promotion, you hereby agree to these Specific Promotional Terms fand to our General Terms and Conditions.

In order to participate in this promotion, a “Qualifying player” (as defined below) must make a “Qualifying deposit” during the Promotional Period.

Qualifying Players are players that are:

are over 18 years old;
are not located in any Prohibited Territory;
arrive at www.fazino.com via the page advertising this promotion and register during the Promotional Period.

During the Promotional Period you will be entitled to a bonus as % of your Qualifying Deposit made, up to $500 as a Deposit bonus. The Deposit bonus will be credited automatically, as per scheme above, to a player's account once the player’s account registration is confirmed and a qualifying player deposits a minimum required (the “Qualifying deposit”). Depending on the amount of the Qualifying Deposit, a qualifying player may need to go through our KYC processes, in order for the Deposit Bonus to be credited.

The Deposit Bonus is awarded per person, household, shared computer or shared IP address and it is not transferable or assignable in any way.

We reserve the right to allow the use of each relevant Deposit Bonus only once per account.

Bonus type: withdrawal restricted. Bonus funds will be available to play with but cannot be withdrawn until the Requirements (as defined below) are met. If you cancel the deposit, the bonus and bonus winnings will be cancelled. You will wager your own Qualifying Deposit before any bonus funds are wagered. By way of example for a 100% bonus, If You:

make a Qualifying Deposit of $10; and
receive $10 as Deposit Bonus;
Wager until the balance of your account is $11; and
At that moment in time, You cancel the Deposit Bonus, then
Your account balance will be reduced to $1.

Players need to wager 40 times the Qualifying Deposit and the Deposit Bonus to withdraw the bonus and winnings. Not all games will count at 100% of bonus wagering. Only wagering on the following games will contribute to the wagering

Requirements:

slots will contribute 100% to the bonus wagering, other than the Bonus restricted games set out in annex 1, which will contribute 0% to the bonus wagering
live casino games, table games and video poker will contribute 10% to the bonus wagering.
Baccarat will contribute 0% to the bonus wagering.
all other games will contribute 0% to the bonus wagering.

We reserve the right to add games to this list at any time without any prior notification.

After claiming your deposit bonus, each bonus has a validity period in days to meet these wagering requirements. If the Requirements are not met, the bonus amount and winnings will be deducted from the player's account. You can keep track of your bonuses in the “promo” section of your account.

If Fazino suspects a player of fraudulent activity, it may remove them from the promotion or suspend their account or suspend the promotion pending further investigation.

We reserve the right to alter, discontinue or terminate the promotion in accordance with the terms of our Standard Promotion Terms. If we cancel the promotion, the bonus amount and winnings will be deducted from the player's account.

Annex 1: Bonus Restricted Games

the games on the below list will still contribute to the wagering on the bonus, however there is a handicap due to the game payouts

Aviator
The Wishmaster
Pearls of India
Forsaken Kingdom
100 Bit Dice
Wheely Wheely Big Win
1000x Busta
Book of 99
Gold Digger Mines
Spaceman
Mines Dare 2 Win
98 Bounty Hot 1
Craps (Play'n GO)
Blood Suckers
Dead or Alive
1429 Uncharted Seas
Beautiful Bones
Dead or Alive 2
Eggomatic
Eye of the Kraken
Gemix
Jack Hammer 2
Pearls of India
Scrooge
Secrets of Atlantis
Sea Hunter
Steam Tower
Tower Quest
Viking Runecraft
Lil Devil
The Wish Master
Kingmaker
Beautiful Bones
Wild Swarm
Blazing Bull
Hellcatraz
Royal Mint
Marching Legions
Extreme 7
Book of 99